I was in the meeting room with one of my team members. She had a look on her face that combined surprise and delight. It was her monthly performance review, which I started off by apologizing to her for being a little harsh on her during the team meeting earlier that day. I explained that I wanted to encourage other people to contribute, but I was wrong to shut her down when she wanted to contribute. I assured her that I appreciated her contribution and wanted to encourage it. She said she was not bothered by the interaction, but appreciated my apology. That interaction crystallized a lesson I had learned from managing people. One of the most important things a manager needs to have is his/her team’s respect. It is an important catalyst that allows the manager to lead a great team. It cannot be bought. You cannot fool people into respecting you (not for long at least). Respect is earned through actions you take, especially in tough times when...Read More
A lot of obstacles pop up as you start a business and work to make it successful. You have competitors, required capital, self-limiting habits & beliefs, and many others. All of them can be overcome. However, there one obstacle that is the toughest of all. It will stop you from starting your business and cloud your judgment as you build your business. It can also sink your business.Read More
Have you ever felt like reaching over and hugging the person behind the counter? Have you felt like reaching over and beating the person up? We all have our good and bad customer service stories. Below are real life examples of a good and a bad customer service encounters. Then the conclusion of what makes a company provide either the good or bad experience to their customers.Read More
Picking a business partner is one of the most important decisions an entrepreneur can make. That’s why you should pick you partner the same way you pick your spouse.
Here are 10 tips for better results:Read More
A friend of mine resigned from his job to take a new position with another company. Interestingly, his boss immediately counter-offered with a higher salary, approved a special project my friend was pushing for, and promised other improvements. The counter-offer made my friend pause and think for a bit, but it was a little too late. This scenario has happened with a number of people I know and most of them got “upgrade” offers when they resigned.
It always makes me laugh when I hear such stories. I find it silly for a manager to make those upgrades AFTER a resignation instead of before. It just seems backwards to me.
Let me explain my logic using gardening.Read More
I wrote before on when to fire someone, which is a difficult topic for most managers. One of the readers later told me that he would not fire the “diva” employee (has great output, but bad attitude). The reader has this brilliant technical employee working in his startup with a “personality problem”, but is holding on to the employee because he is critical for the startup’s success.
I couldn’t disagree more! And I will tell you why.Read More
My wife and I received an email from our son’s nursery that delighted us and taught me an important business lesson. The email was informing us that they will be carrying out a fire drill the following week. This was just one of the many initiatives they have been telling us about that are delighting us and reassuring us we made the right choice.Read More