Have you ever felt like reaching over and hugging the person behind the counter? Have you felt like reaching over and beating the person up? We all have our good and bad customer service stories. Below are real life examples of a good and a bad customer service encounters. Then the conclusion of what makes a company provide either the good or bad experience to their customers.
The Root Cause of Good and Bad Customer Service
Pick Your Business Partner Like You Pick Your Spouse
Would You Counter Offer When Someone Resigns?
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Picking a business partner is one of the most important decisions an entrepreneur can make. That’s why you should pick you partner the same way you pick your spouse.
Here are 10 tips for better results:
A friend of mine resigned from his job to take a new position with another company. Interestingly, his boss immediately counter-offered with a higher salary, approved a special project my friend was pushing for, and promised other improvements. The counter-offer made my friend pause and think for a bit, but it was a little too late. This scenario has happened with a number of people I know and most of them got “upgrade” offers when they resigned.
It always makes me laugh when I hear such stories. I find it silly for a manager to make those upgrades AFTER a resignation instead of before. It just seems backwards to me.
Let me explain my logic using gardening.
Starting and growing a company is very similar to having a baby. If you are, or want to be, an entrepreneur, you can learn a lot from mothers.
Here are 14 tips:
One of the things I struggled with when I started managing is delegation. I had a tough time finding a balance between stepping back and taking charge of the work to be done.
Here is what I learned.
Once in a while, we come across words of wisdom that seem to fit perfectly with your situation. For me, I came across this one a few times before. All were tough times. However this one applies to good times just as well.
I wrote before on when to fire someone, which is a difficult topic for most managers. One of the readers later told me that he would not fire the “diva” employee (has great output, but bad attitude). The reader has this brilliant technical employee working in his startup with a “personality problem”, but is holding on to the employee because he is critical for the startup’s success.
I couldn’t disagree more! And I will tell you why.
My wife and I received an email from our son’s nursery that delighted us and taught me an important business lesson. The email was informing us that they will be carrying out a fire drill the following week. This was just one of the many initiatives they have been telling us about that are delighting us and reassuring us we made the right choice.